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Moparmartin

Junior Member
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Posts: 2
Reply with quote  #1 
Hi I've just joined and need some assistance accessing the web page for my 7160.  This my 3rd Topfield and I've been using Filezilla to transfer files to my PC for editing and burning to DVD with no issues for years.  I recently went to transfer another batch of files only to find no access after adding and deleting some devices on my network and found the address had changed. I tried again and still got the same result of no welcome message from the 7160.  I tried some other FTP apps but got the same block.  I then turned off the FTP setting in the 7160 and tried again. Filezilla then reported the 7160 does not have FTP capability.  This tells me it sees the 7160 at that address.  Next step was to turn off each program that may cause the block but no change. Then I tried to access the page from Firefox which got into a search loop with no result.  The only thing I can think that could have changed any settings is a Widows 10 update but I have no clue how to chase that possibility.  Anyone got any clues?
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IanL-S

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Posts: 605
Reply with quote  #2 
We need to rule out obvious reasons why you cannot access the Toppy over your home network:
  1. Confirm that under Menu > Installation > Network Settings that you have set up the ftp server and that under User Info you have the correct user name and password
  2. Next check the IP address Menu > Installation > Network Settings > IP Setting, and make sure that the IP address is correct. If you use DHCP server then the only this you should need to do is write down the IP address and make sure that that is the address you are using in your ftp client. If you use a static IP address, then you should confirm that the entry for the gateway is correct - it must be the IP address for your router, frequently it is 192.168.0.1 or 192.168.1.1, the gateway should be exactly the same as the IP address for the Toppy except for the last digit-group, for example if the Toppy IP is 192.168.1.96 the gateway should be 192.168.1.1. (While it is usual to set the IP address of the router with the last grouping being 1, it is possible to use a larger number.) Sometimes the gateway can get scrambled when using DHCP so if you are using DHCP check just to make sure. Also check that the subnet 255.255.255.0. FInally check that the last setting, Activate is set to on.
  3. If there is a switch between your router and the Toppy power it down and power it up again. I have one that I need to do that if I lose internet access.
Hope this helps.

Ian
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davidmorr

Senior Member
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Posts: 177
Reply with quote  #3 
Have you turned the 7160 off and back on again? Could be something has become corrupted in memory to cause this behaviour. Restarting resets everything back to normal and will generally clear any weirdness.
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Moparmartin

Junior Member
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Posts: 2
Reply with quote  #4 

Hi Guys, I actually replied some time ago but it doesn't appear to have been posted.  Go figure!  Anyway, it turn out that turning the power off to the switch and re powering it solved the problem.  Thank you Ian.

David, thank you too.  That is another thing I'd not thought about and is good advice for the future.  It usually is the simple things like a reboot that gets things sorted when I'm concentrating on more complex directions.

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IanL-S

Moderator
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Posts: 605
Reply with quote  #5 
Quote:
Originally Posted by Moparmartin

Hi Guys, I actually replied some time ago but it doesn't appear to have been posted.



So I am not the only one that is having this happen. It has happened to me at least twice. I will contact the hosting company to report the problem.

Ian

PS Glad things are working now. Just has my IceTV SKIPPA die on me - it lasted nearly 2 years without any support from the manufacturer. That said, I still have a 2009 vintage 2400 going strong (I have replaced the HDD twice and the Molex-to-SATA power connector for HDD but that is about it.) 

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