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RogCH43

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Reply with quote  #1 
I have started having a problem with my 2400, when I start recording and all past and the channels being recorded disappear from view so are actually hidden. Once machine stops recording, I turn the power off and on, now all the recordings appear. One point is that two recordings that were done prior to this problem, are never hidden.

This is a new machine which I only purchased two months ago on eBay and has run perfectly until now.

Has anyone else had this problem?
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AQUAR

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Reply with quote  #2 

I would do a factory reset and if that fails to help I'd re-install the firmware in case there is some corruption.

And if there is updated firmware I would install that as a matter of course.  

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RogCH43

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Reply with quote  #3 
I have already done a factory reset but it made no difference, however, last night I did some recordings and everything appeared to be normal,so I don't know why but I did accidently press the 'sleep' button, which gave me a message saying sleep mode had been cancelled. I don't know if this had anything to with the problem.
Where would I get firmware from seeing as Topfield no longer exist?
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IanL-S

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Reply with quote  #4 
You can get the latest firmware (2.16.00) via the oztoppy wiki firmware page. You may be able to access it directly via this link (the firmware is stored on google drive and this link should work). If the firmware is corrupted it may be advantagous to use the bricked Toppy firmware procedure.

Ian
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RogCH43

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Reply with quote  #5 
Thanks Ian, I will download it but will wait to see if the problem crops up again before installing.
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RogCH43

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Reply with quote  #6 
Having fixed this problem some time ago, without having to re-install the firmware it has re-occurred only this time the EPG is missing and then the unit is turned on there is a HDD check but no message to say there is anything wrong. I did a factory re-set, but it didn't solve the problem, I also tried to re-install firmware V2.16.00 29 Jan 2016 via USB, but a message appeared saying there is an ID mismatch.
Were do I go to from here? Looks like a service job but i want to be able to retrieve my recording before that happens.
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IanL-S

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Reply with quote  #7 
It sounds like there was an irregular shutdown, and the EPG data was not saved before the shutdown.

The real issue is what is causing this to happen. One possibility is that there is a problem with the file system on the internal HDD.

You could reformat for HDD but then you would lose your recordings. You could copy them off to PC/MAC via FTP and copy them back later - but this will take some time as the Toppy Ethernet port is 10/100 and does not seem to use the full potential of the 100. I would take the HDD out and copy the files using a USB HDD dock. There is a discussion of alternative ways to do this on the oztoppy wiki (at bottom of the page). Once you have done so I would run the disk drive manufacturer's utility to find and problems. (I would also delete all partitions on HDD - they are recreated by the Toppy when you boot up).

It is also possible that the problem is due to failing Molex-to-SATA power cable or SATA cable between the main board and the HDD. I have had this happen a few times. While the SATA cable is standard, the wiring on the Molex-to-SATA power cable is not. warkus can supply power cables - his www site is here.

Ian

PS there is a new version of UFS Explorer Standard Recovery and it now cost about A$70.
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RogCH43

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Reply with quote  #8 
Any idea what an ID mismatch is? Anyway, I can longer access the USB drive, it is greyed out, so cannot do anything re installing firmware or using a HDD dock, and in any case by what you told me there are more serious issues to contend with. I could as you say, format the HDD but i would lose the recordings and who knows, that might not be the problem. Something else has now cropped up, I am now  asked for the PIN when accessing installations , so
something has gone wrong.

With regards to FTP, can't even use that, as I tried.
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AQUAR

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Posts: 83
Reply with quote  #9 
As a way forward maybe you could try booting the Toppy without the HDD altogether (pull the SATA and power plugs).
Without the power drain from the HDD the rest of the electronics might be stable.
Then if possible re flash the firmware with factory resets
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IanL-S

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Posts: 644
Reply with quote  #10 
Good idea AQUAR. The problems with the USB port and Ethernet port suggest issues with the input-output controller that may be associated with the HDD issues.

Are there any signs of damage to the power or SATA cable? I had one melt due to a fault - fortunately did not damage the HDD, but did damage the main board - power no longer got to the HDD.

Ian
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RogCH43

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Posts: 17
Reply with quote  #11 
I disconnected the HDD, but didn't solve the problem and unable to refresh the firmware due to USB being greyed out. I possible for me to conect HDD to my PC and copy ?
Looks like a service job.
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RogCH43

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Reply with quote  #12 
Correction, USB is no longer greyed out and I was able to select upgrade firmware, but nothing happened, it was unresponsive.
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IanL-S

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Reply with quote  #13 
Did you use the bricked toppy method to update the firmware - it can fix many issues not fixed by doing update from with Toppy firmware.
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RogCH43

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Posts: 17
Reply with quote  #14 
Tried the bricked Toppy method, but it didn't detect the stick and I tried both front and rear. The rear at least did a check, but then started loading, the front went straight to load.

I want to copy the files on the HDD on to my PC and have a long enough cable to do the job, but will date be able to be read on the PC HDD?
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IanL-S

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Reply with quote  #15 
You will need to mount the Toppy HDD either in the PC or in a USB Dock or USB housing.

The Toppy uses JFS file system which is not supported by Windows OS. However there are programs that will allow you to copy files from the Toppy. Some are free and some you have to pay to get access to them. There is a brief discussion of the possibilities on the oztoppy wiki. The TFToop app also can read Toppy HDD (I have not tested it).
Ian

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